Decoding the ITIL "Service" Definition



If you’ve considered taking the ITIL Foundation exam, you should be expecting to be bombarded with tons of content and questions on the various definitions covered as part of the ITIL framework.


Therefore, I am starting a series of blog posts covering the various definitions, concepts, and subtleties involved in understanding the course content and the exam strategy.


ITIL defines as a Service as a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks”.