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ITIL4 Foundation Training

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The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. Acquiring the ITIL4 certification indicates that you have an understanding of IT service management and it's fundamental elements.

Training Options

ITIL4 E-LEARNING

  • 16 hours of high quality ITIL4 videos
  • 3 full-length practice tests (180 questions)
  • Slides for each of the ITIL chapters
  • ITIL4 exam included
  • Access to Free ITIL webinar
  • 6 months course access
  • Access the course on Mobile Phones and Tablets 

ITIL4 VIRTUAL CLASSROOM

  • 16 hours of instructor-led virtual training
  • ITIL4 exam included
  • 3 months access to ITIL4 e-learning course
  • 1 ITIL4 paper solved in class
  • 3 full-length practice Tests (180 questions)
  • Access the course on Mobile Phone and Tablets
  • Premium CareerSprints Site Membership
ITIL4 COURSE OVERVIEW

This course provides IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL4 Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

ITIL4 COURSE DESCRIPTION

The course will help students to understand:

  • Key IT service management concepts

  • How ITIL guiding principles can help and organization to adopt and adapt service management

  • The 4 dimensions of service management

  • The purpose and components of the service value system

  • The activities of the service value chain and how they interconnect

  • Know the purpose of key ITIL practices

  • Preparation to sit the ITIL4 foundation examination

ITIL4 COURSE AUDIENCE

This ITIL certification is best suited for IT executives, IT architects, Business operation managers, IT audit managers, IT planners and consultants, Database administrators, ITSM trainers, Service delivery professionals, Quality analysts, Application management and development teams, IT managers and support managers.

ITIL4 CERTIFICATION ELIGIBILITY

There are no specific requirements for the ITIL4 certification exam. However, It is recommended that students are familiar with IT terminology and practices to better appreciate the syllabus covered in the ITIL4 course.

ITIL4 CERTIFICATION SYLLABUS
  • IT Service Management definitions: Service, Utility, Warranty, Customer, User, Service management, Sponsor

  • ITIL term definitions: IT asset, event, configuration item, change, incident, problem, known error

  • Key concepts of value creation

  • Key concepts of service relationships: service offering; service provision; service consumption; service relationship management

  • 7 ITIL guiding principles: Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate

  • 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes

  • The ITIL service value system

  • The service value chain, its inputs, and outputs, and its role in supporting value streams

  • Service value chain elements: Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support

  • Detail of how the following ITIL practices support the service value chain:

    • Continual Improvement (including continual improvement model)

    • Change enablement

    • Incident management

    • Problem Management

    • Service request management

    • Service desk

    • Service level management

  The purpose of the following ITIL practices

  • Information security management

  • Relationship management

  • Supplier management

  • Continual improvement

  • Incident management

  • Service configuration management

  • IT asset management

  • Change enablement

  • Service configuration management

  • Deployment management

  • Monitoring and event management

  • Release management

  • Problem Management

  • Service Desk

  • Service Level Management